Terms of Service

1. Introduction

Welcome to the "Khulna Water" platform. These Terms of Service ("Terms") govern your access to and use of our software, website, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy.

2. Our Services

"Khulna Water" is a comprehensive digital water management platform designed to streamline your business operations. The Service includes, but is not limited to:

• Order Management: A centralized system to place, track, and manage water delivery orders.
• Customer Relationship Management (CRM): Tools to securely store and manage customer information, including contact details and order history.
• Inventory and Delivery Logistics: Features to track delivery status, manage product inventory, and optimize delivery routes.
• Financial Management & Analytics: A suite of tools for managing financial transactions, billing, and generating insightful business reports (e.g., sales, purchase, stock reports).

3. Account Registration & Security

To access the full range of services, you must register for an account. You agree to provide accurate, current, and complete information during the registration process. You are solely responsible for safeguarding your password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. User Responsibilities

You agree to use the Service only for lawful purposes and in accordance with these Terms. You will not engage in any activity that interferes with or disrupts the Service, its servers, or networks. Providing false, fraudulent, or misleading information is strictly prohibited and may result in immediate account termination.

5. Payments and Billing

Certain features of the Service may be subject to payments. All payments are processed through secure third-party gateways. You agree to pay all applicable fees and charges as described on the platform. All billing information and transaction history will be accessible through your account dashboard.

6. Data Privacy

We are committed to protecting the privacy of your personal and business information. Our collection, use, and protection of your data are governed by our Privacy Policy, which is incorporated by reference into these Terms.

7. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of "Khulna Water" and its licensors. The Service is protected by copyright, trademark, and other laws of both Bangladesh and foreign countries.

8. Limitation of Liability

In no event shall "Khulna Water", nor its directors, employees, partners, or agents, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide at least 30 days' notice prior to any new terms taking effect. Your continued use of the Service after those revisions become effective constitutes your acceptance of the new terms.

10. Contact Us

If you have any questions about these Terms, please do not hesitate to contact us through our Contact Support page.